We’ve haven’t received a lot of calls asking about the Coronavirus, but we wanted to proactively provide updated information to the best of our ability.
First, please check with the CDC and WHO, or ask your personal physician about any specific questions that you may have about the virus.
Second, Royal Caribbean has some policies in place to help their guests navigate all of this. Here are some of the things that they care actively doing:
Enhanced boarding screenings:
At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone’s temperature. Some guests may be subject to a secondary review. Dependent of screening results, some guests may be denied boarding to ensure we keep our ships healthy and safe.
Heightened sanitation at terminals:
Before and after all sailings, the cruise terminal is thoroughly sanitized. And, boarding, each ship undergoes deep sanitation using industry-standard cleaners proven to combat bacteria & viruses.
Additional sanitation safeguards onboard ships
With the guidance of the World Health Organization and U.S. Centers for Disease Control, all ships across the entire Royal Caribbean International fleet have elevated sanitation procedures. Key areas, which include our public venues & restrooms, are sanitized approximately every 30 minutes.
Hand sanitizers everywhere
One of the best ways to stay healthy is to keep your hands clean. So, we’ve increased the availability of hand sanitizer stations and continue to enforce hand cleansing at all food venues onboard. Hand sanitizers are effective against a broad number of pathogens, including Coronavirus COVID-19.
Guest staterooms are thoroughly cleaned twice a day. During instances that guests display flu-like symptoms, their stateroom will receive an additional deep-cleaning.
Royal Caribbean has also put a new temporary cancellation policy into place, “cruise with confidence.” As it pertains to our cruise, anyone in our group will have until Tuesday, July 7 to cancel and receive a Future Cruise Credit (FCC) equal to the amount of cruise fare cancellation penalties. This FCC will be available to use on a future Royal Caribbean booking departing before December 31, 2021. If you choose to cancel, any pre-purchases that you may have made through the cruise line’s cruise planner (i.e. beverage packages, shore excursions, etc.) will be refunded back to the credit/debit card that you used to pay for those purchases.
Also, if you have us book refundable airfare through the cruise line, and you choose to cancel your cruise and airfare by July 7, you can either have the airfare changed to a new cruise date (Royal Caribbean will pay the airline change fees, and you just pay if there’s a difference in airfare) or you can request a full refund of the airfare back to your credit card, with no cancellation fees.
We have also made the following adjustments to our cancellation administrative fees:
- $100 per person – effective immediately
$150 per person – effective April 14
- $250 per person – effective
May 13June 14
If you have any questions about how the FCC will be issued, please contact us.